Mea888 Privacy Policy – Malaysian Member Personal Data Protection

Mea888 ("we", "our platform") operates under a strong commitment to protecting the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we handle the personal data of members who register and use mea888 services in Malaysia.

This policy applies to all users of the mea888 platform, including website visitors, registered members, active players, and former members. By accessing or using our platform in any way, you confirm that you have read and understood this Privacy Policy.

Mea888 is the data controller for the personal information you provide to us. We are responsible for ensuring all data is processed in a lawful, fair, and transparent manner in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

To provide a secure, efficient, and personalised experience, mea888 collects several categories of personal data from our members. Below are the full details of the data we may collect:

Mea888 collects personal data through several different channels, depending on how you interact with our platform:

• Account Registration — When you register a new account at mea888, you are required to complete a registration form that collects your basic identity and contact information.
• KYC Verification — During the identity verification process, you submit official documents such as a MyKad or passport to prove your identity.
• Gaming Activity — Every action on the platform including wagering, wins, losses, and bonus usage is automatically recorded in our system.
• Financial Transactions — Every deposit and withdrawal you make leaves a transaction record that must be retained for legal compliance and security purposes.
• App Usage — When you use the mea888 mobile app, technical information about your device and app usage is collected automatically.
• Support Interactions — All your communications with the mea888 support team via live chat, email, or other channels are retained for reference and service improvement purposes.
• Cookies and Tracking Technologies — When you visit the mea888 website, cookies and similar technologies are used to collect information about your browsing behaviour.

Mea888 uses collected personal data solely for legitimate and stated purposes. We will not use your data for any other purpose without informing you first. Below are the primary purposes for which your data is used:

• Identity Verification and Account Security — Ensuring only legitimate account owners can access and use their accounts, as well as preventing fraud and money laundering.
• Financial Transaction Processing — Processing deposits and withdrawals accurately and securely, and maintaining transaction records required for tax and legal compliance.
• Game Service Delivery — Providing a smooth, personalised, and secure gaming experience for every mea888 member.
• Customer Support — Providing effective and relevant assistance based on your account history and previously reported issues.
• Marketing Communications — Sending information about promotions, bonuses, and exclusive offers that may interest you (subject to your consent).
• Platform Analysis and Improvement — Understanding usage patterns to improve the interface, performance, and features of the mea888 platform over time.
• Legal and Regulatory Compliance — Fulfilling our obligations under applicable Malaysian law, including anti-money laundering obligations.

Mea888 does not sell your personal data to any party. However, in certain circumstances, we need to share data with trusted third parties to support the operation of our platform:

• Payment Gateway Providers — Payment service providers such as FPX, DuitNow, and e-wallets that process your financial transactions receive only the data necessary for payment processing purposes.
• Game Providers — Game software providers that supply slots, Live Casino, and other games receive the session data necessary for the games to function properly.
• KYC Verification Services — Third-party identity verification service providers that assist us in verifying the authenticity of documents submitted by members.
• Authorities and Enforcement Agencies — When required by law, court order, or official investigation, mea888 will disclose the requested data to the relevant authorities.
• Cloud Computing Services — Cloud infrastructure providers that store and process our data are subject to strict data protection agreements.

All third parties who receive personal data of mea888 members are bound by strict confidentiality agreements and are only permitted to use such data for the stated purposes. mea888 conducts regular audits to ensure all partners comply with the established data protection standards.

Mea888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by mea888:

• Essential Cookies — Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies — Collecting anonymous information about how visitors use our website to help us improve platform performance.
• Functional Cookies — Allowing the platform to remember your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies — Used to analyse usage patterns and help us understand which pages and features are most popular among our members.

You can manage cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of the mea888 platform. For guidance on managing cookies in your browser, please refer to your browser's help page.

Mea888 continually invests in the latest security technologies and procedures to protect members' personal data from unauthorised access, loss, misuse, or disclosure.

Technical security measures we practice:

• 256-bit SSL/TLS encryption for all data transmission between your browser/app and our servers.
• Encryption of sensitive data in databases using the AES-256 encryption algorithm.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
• Intrusion detection (IDS) and intrusion prevention (IPS) systems actively monitor traffic 24/7.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• Automatic data backups stored in geographically separate locations.

Organisational security measures we practice:

• Access to member personal data is restricted to staff who genuinely require it (least privilege principle).
• All staff undergo regular data protection and cybersecurity training.
• A clear security incident response procedure that is tested on a regular basis.
• Binding confidentiality agreements are signed by all staff and contractors.

As a mea888 member, you have certain rights regarding your personal data under Malaysia's PDPA. mea888 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact our Data Protection Officer by email at [email protected]. We will acknowledge receipt of your request within 3 business days and endeavour to resolve it within the timeframe required by law.

Mea888 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. Below is a guide to our retention periods:

• Active Account Data — Retained for the duration your account is active, plus 7 years after account closure for legal compliance purposes.
• Financial Transaction Records — Retained for a minimum of 7 years in accordance with Malaysian tax and anti-money laundering legal requirements.
• Support Communication Data — Chat records and emails with the support team are retained for 3 years for quality control and reference purposes.
• Technical Logs — System access logs and security logs are retained for 12 months for threat detection and technical troubleshooting purposes.
• Marketing Data — Retained until you withdraw your consent to receive marketing communications.

Once the retention period has expired and there is no other legal basis for continued storage, data will be securely deleted or anonymised so that it can no longer be personally linked to you.

Mea888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. We are committed to notifying you of any material changes.

When we make significant changes to this Privacy Policy:

• You will receive a notification via the email address registered to your account.
• In-platform notices on mea888 will be displayed for at least 14 days before changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For non-material changes, we may simply update this page without a separate notice.

If you disagree with any amendments made, you have the right to close your account by contacting our support team. Continuing to use the platform after the effective date of the changes signifies your acceptance of the updated Privacy Policy.

If you have any enquiries, concerns, or complaints regarding how mea888 handles your personal data, we encourage you to contact us directly. We are committed to addressing every enquiry seriously and thoroughly.

You may contact the mea888 Data Protection Officer via:

• Email: [email protected] (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24 hours a day, 7 days a week via the mea888 platform
• Response Time: We will acknowledge receipt within 3 business days and provide a full response within 21 business days

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory body in your country.